Customer Service Representative

Gruber Communications is currently seeking a dedicated, adaptable, and customer-oriented individual to join our team as a Customer Service Representative. This role is crucial for maintaining high levels of customer satisfaction and loyalty by handling inquiries, complaints, and support requests regarding our Fiber Optic and Data Cabling products, manufactured in Phoenix, Arizona.

Position Overview:

• Role: Customer Service Representative
• Location: Phoenix, Arizona
• Division: Customer Support

Key Responsibilities:

• Provide prompt, accurate, and friendly customer service. Respond to inquiries, resolve issues, and ensure customer satisfaction.
• Process orders, forms, applications, and requests efficiently.
• Maintain customer records by updating account information accurately.
• Communicate and coordinate with internal departments to resolve customer issues.
• Contribute to team efforts by accomplishing related results as needed.

Qualifications:

• Strong interpersonal and communication skills.
• Experience in customer service is preferred but not required.
• Ability to handle stressful situations professionally and calmly.
• High school diploma or equivalent; further education or certification in customer service is a plus.

Compensation and Benefits:

• Competitive salary, dependent on experience.
• Comprehensive benefits package including:
  • Paid Vacation: Generous time off to promote work-life balance.
  • Paid Holidays: Full paid leave on major holidays.
  • Paid Sick Days: Adequate sick leave to ensure health and well-being.
  • Matching 401K Plan: Facilitated retirement savings with company matching.
  • Co-Pay Medical/Dental Plans: Accessible and affordable health care options.
• Standard working hours: Monday to Friday, 8 AM to 5 PM.

Career Advancement: Gruber Communications values long-term career development and internal promotions. Our company, with over 35 years in the high-tech industry and a combined revenue of $25M, provides a stable and encouraging environment for career growth.

Application Process: We are excited to welcome proactive and passionate individuals to our team. Please send your resume via email to support@gruber.com and complete the application to apply for a position with us.

Join Gruber Communications and contribute to a team that is dedicated to providing exceptional service and support. We look forward to exploring your potential contributions to our company.