Return Policy (30-Day Window)
Request within 30 days • Authorization required • 20% restocking may apply
Gruber Industries Incorporated is committed to providing quality products. If you are not fully satisfied with your purchase, via our return policy you may request a return within 30 days of the delivery date.
Return conditions
- Restocking fee: A 20% restocking fee may apply to non-defective items.
- Condition: Items must be new, unused, and in the original packaging.
- Authorization required: All returns must be authorized in advance by our customer service team. Unauthorized returns will not be accepted.
- Defective products: If a product is faulty or damaged due to manufacturing defects, we will issue a full refund or replacement at no additional cost.
| Policy Item |
Details |
| Return Window |
Return requests must be submitted within 30 days of delivery. |
| Authorization |
Pre-approval is required before shipping any return. |
| Item Condition |
Must be new/unused and in original packaging. |
| Restocking Fee |
Up to 20% for non-defective items (when applicable). |
| Defects |
Manufacturing defects qualify for refund or replacement at no additional cost. |
Tip: To speed things up, include your order number, item details, and the reason for return when you contact support.
Need an RMA authorization? Contact our customer service team and we’ll guide you through the process. Call 1-800-658-5883.
